Privacy Policy

Privacy and Cookies Policy

Last updated: 2026-01-17
Data Controller: Festival Vacaciones / Festival Travel & Tours
Contact email: privacy@toursfestival.com

1. INTRODUCTION

This Privacy and Cookies Policy describes how Festival Vacaciones collects, uses, stores, shares, and protects the personal data of users who interact with our websites (including, but not limited to, festivalvacaciones.com and other domains operated by the company). This includes data collected directly, as well as through cookies and similar technologies.

By using our services and/or websites, you expressly agree to the collection and processing of your personal information in accordance with this policy.

2. DATA WE COLLECT

2.1 Data you provide

We may collect personal data that you provide directly, such as:

• First and last name
• Email address
• Postal address
• Telephone number
• Payment information and travel itineraries

Any data entered through contact or booking forms.

2.2 Data collected automatically

When you visit our websites, we may automatically collect:

• IP address
• Device type and browser
• Visited URLs
• Date and time of access
• Cookie identifiers (anonymous or consent-based)
• Visit duration and browsing behavior

This information may constitute personal data if it allows a person to be identified, directly or indirectly.

3. PURPOSES OF DATA PROCESSING

The collected data is used for the following purposes:

1. Processing bookings and contracted services
2. Managing the contractual relationship with clients
3. Behavior analysis and usage statistics
4. Improving user experience
5. Sending communications related to contracted services
6. Marketing and advertising, where explicit consent has been granted

4. LEGAL BASIS FOR PROCESSING

The processing of your personal data is based on:

• Performance of a contract when you make a booking or use our services
• Your explicit consent when you accept the use of cookies, web analytics, or marketing technologies
• Legitimate interest for administrative, security, and legal compliance purposes

5. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies for various purposes.

Cookies are small files stored on the user’s device when visiting a website.

Types of cookies we use:

• Essential / Necessary
  Cookies required for basic website functionality (e.g., login, shopping cart).
• Analytics / Statistics
  Cookies that collect information about how users interact with our website (Google Analytics / GA4).
• Marketing and Advertising
  Cookies used to personalize advertisements and measure their effectiveness.

6. EXPLICIT CONSENT

Before activating non-essential cookies (analytics or marketing), we request your consent through our cookie banner.
You may:

• Accept all cookies
• Reject all cookies
• Configure preferences by category

Your choice is recorded and may be withdrawn at any time. This consent is required for the processing of analytical or advertising data.

7. COOKIE MANAGEMENT (CONTROL)

You may manage your consent at any time through the cookie settings panel available on our website. Additionally, you may configure your browser to refuse cookies or delete existing ones.

8. DATA SHARING WITH THIRD PARTIES

We may share your personal data with:

• Service providers (payment gateways, accommodation providers, communications services)
• Web analytics services (e.g., Google Analytics)
• Business partners, only with your explicit consent

We do not sell or share personal data for purposes other than those described without your explicit consent.

9. INTERNATIONAL DATA TRANSFERS

Personal data may be transferred to countries outside the local jurisdiction, subject to appropriate data protection safeguards.

10. SECURITY

We apply reasonable technical and organizational measures to protect your personal data against loss, unauthorized disclosure, improper access, or destruction.

11. DATA RETENTION

We retain personal data only for as long as necessary to fulfill the purposes of processing and to comply with applicable legal obligations.

12. USER RIGHTS

You have the right to:

• Access your personal data
• Rectify inaccurate data
• Request deletion of your data
• Object to processing
• Request restriction of processing
• Data portability

You may exercise these rights by contacting us at: privacy@toursfestival.com

13. MINORS

We do not knowingly collect personal data from minors under the age of 16 without explicit parental consent. If you believe that we have collected data from a minor without proper consent, please contact us immediately.

14. LINKS TO THIRD-PARTY WEBSITES

Our website may contain links to external websites. We are not responsible for the privacy practices or cookie policies of such third-party sites.

15. POLICY UPDATES

We may update this policy at any time. The new version will become effective upon publication on the website.

16. CONTACT INFORMATION

Festival Vacaciones / Festival Travel & Tours

Email: privacy@toursfestival.com

Address: 120 Chaparral Court St. - Suite 160 Anaheim Hills CA 92808