Cancellations policy

Cancellations policy

POLICY OF REFUNDS AND CREDITS

Note: These expenses apply only to individual bookings (group bookings have their own regulation that is sent with your quote). These expenses apply to the ground tour part only and do not apply when there are other services such as flights, cruises, event tickets, train and other similar services which may have other regulations.

Passenger Responsibility:

You must carry a valid passport at least up to 6 months after the date of departure of the trip. You will also need to find out and process visas or vaccinations and make sure you take them with you, get to airports on time, and make sure you carry travel and health insurance. If you do not purchase insurance, the traveler is fully responsible for the following penalties on the land side of your trip

(Airlines and cruise ships have different restrictions).

Conditions:

Deposits

Deposit required to confirm a booking: $100.00 per person

Additional deposits are not required up to 62 days before the date of departure, but the customer may wish to make additional deposits considering the cancellation policy mentioned below.

Final payment required 61 days before departure date.

Cancellations:

Cancellations must be received in writing via email and you must have received a confirmation email that we have received your cancellation request. All tour reservations may be canceled with a minimum fee up to 35 days before the travel date (except for exceptions previously mentioned in your reservation). A cancellation does not imply an automatic refund or credit. See refund and / or credit policies for more information.

Note: These expenses apply only to individual bookings (group bookings have their own regulation that is sent with your quote). These expenses apply to the ground tour part only and do not apply when there are other services such as flights, cruises, event tickets, train and other similar services which may have other regulations. Exception: In the event that your trip particularly has some other type of regulation regarding cancellation costs, either because they are special dates or services, the most restricted condition for penalties and fees will apply.

In the event there are penalties and fees for these types of cancelations they will be added to the below fees and penalties mentioned below either for credits or refunds.

Cancellations 60 days in advance or more from departure date:

  1. You can get a full credit for the total value of your deposit(s) (minus $35.00 per person administration fee) for an upcoming trip.
  2. You may request a refund for your deposit (s) minus $200.00 per person for administration fee in addition to any additional bank fees your deposits may have originated.

Cancellations between 59 days up to 35 days before the date of travel:

  1. You can get a full credit for the total value of your deposit(s) (minus $75.00 per person administration fee) for an upcoming trip.
  2. You may request a refund for your deposit (s) minus 15% of the value of the tour per person and no less than $200.00 per person for administration fee, whichever is highest, in addition to any additional bank fees your deposits may have originated.

Cancellations within 34 days before the date of travel:

  1. You may request a credit and Festival will charge 15% or $200.00 per person which ever is higher in addition to any bank fees and penalties of our suppliers at destination according to the table below:

(The 15% per person, no less than $200.00 per person of service charges will be used to partially cover the costs associated with professional advice and operating costs, additionally you will have cancellation fees from our suppliers according to the table below and as long as you have sent us an email from the trip within the days and hours of work and that we have answered a receipt email from you).

Here is the table of additional cancellations:

Reflection Note:

Please understand that these cancellation costs only compensate for the work that all the people who organize your trip, time we have invested through the days, weeks and sometimes months of coordination, the people involved in your trip can be employees of hotel reservations, tours and transportation. Separations of working days for your guides, cars and drivers and being able to guarantee your trip. Bank charges for charging your credit card and bank charges to send your money as an international transfer. Also, the time spent by us your Festival Tour Operators agents. These cancellation percentages do not cover our commission which we lose when you cancel a trip for whatever reason including medical reasons, natural disaster pandemics and political impediments. All the reasons for force majeure in which both you and we are victims. That is why we highly recommend buying travel insurance, it is the option every traveler needs to cover their investment. We respect if you choose not to invest in insurance, but if we ask you to accept the terms responsibly at the time of cancellation. Help us with clear and friendly communication at the time of a cancellation.

We therefore ask you to understand and respect our temporary policies more flexibly and thus continue to serve you at a minimum operating cost. With your support and understanding on behalf of Festival and all our colleagues in the field of tourism in the world so that you can continue working and make your dreams come true.

Festival Travel